At MODERNMuse, our commitment is to deliver a curated and highly personalized art experience. Due to the distinct nature of our offerings—whether in artwork acquisitions or bespoke services—all sales and services provided are non-refundable. We encourage clients to take full advantage of our pre-purchase consultations, virtual galleries, and expert support to ensure every decision is well-informed and aligned with their artistic vision. Below is our comprehensive Refund Policy for transparency and clarity in every engagement.

1. All Purchases and Services – Non-Refundable Policy

All purchases, including artwork, consultations, tickets, and other specialized services, are considered final sale and are strictly non-refundable. This policy ensures the quality and exclusivity of each MODERNMuse experience.

• Pre-Purchase Consultations: We offer virtual and in-gallery consultations to help clients understand each piece’s details, background, and materials. These sessions allow you to explore our collection with confidence.
• Detailed Online Viewing: For online art purchases, our virtual gallery provides high-resolution images, close-up views, and even room settings to give you a realistic perspective on each artwork before committing to purchase.

2. Specialized Services – Final Sale

Every service at MODERNMuse is crafted to deliver an enriched artistic experience and is designed as a non-refundable offering. This includes personalized consultations, event tickets, and exhibition access, which are uniquely tailored to each client’s needs and preferences.

• Event Tickets and Workshops: Tickets for private viewings, workshops, and artist talks are non-refundable and final sale. In the event of a cancellation or rescheduling by MODERNMuse, a credit will be issued for a future event.
• Consultation Services: Personalized consultation sessions are non-refundable due to the expertise and time dedicated to curating an experience that aligns with your tastes and collection goals.

3. Shipping and Handling of Damaged Goods

While we take utmost care to ensure safe packaging and shipping, if an artwork arrives damaged, please notify us immediately:

• Damage Claims: Contact MODERNMuse within 24 hours of receiving the damaged piece, along with detailed images of the artwork and packaging. Our team will assess the claim, and if the damage is validated, we may arrange for repair, replacement, or return.
• Non-Refundable Shipping: Shipping fees are non-refundable; however, we will cover return shipping costs if damage occurred during transit.

4. Authenticity Guarantee

MODERNMuse guarantees the authenticity and quality of every piece. If there is ever a concern regarding the authenticity of an artwork, please reach out for assistance. We are dedicated to ensuring the integrity of our collection and client satisfaction.

5. Policy Modifications

MODERNMuse reserves the right to modify this Refund Policy to reflect changes in our services. Updates will apply only to purchases made after the policy change date. Rest assured, any amendments will be clearly communicated to maintain transparency with our clients.

By engaging with MODERNMuse, clients agree to these non-refundable terms. We appreciate your trust in us and look forward to curating an art collection that brings lasting inspiration and value to your space.